GDPR Compliance

Last updated: January 2024

Calm Migration is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides information about how we handle your data in accordance with these regulations.

Our Commitment to Data Protection

We take your privacy seriously and are committed to:

• Processing personal data lawfully, fairly and transparently
• Collecting data only for specified, explicit and legitimate purposes
• Ensuring data is adequate, relevant and limited to what is necessary
• Keeping data accurate and up to date
• Retaining data only for as long as necessary
• Processing data securely

Data Controller

Calm Migration is the data controller responsible for your personal data. If you have any questions about how we handle your data, please contact us:

Calm Migration
14 Parkside Gardens
Wimbledon, London SW19 5ES
Email: [email protected]

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights concerning your personal data:

Right to Be Informed

You have the right to be informed about how we collect and use your personal data. This information is provided through our Privacy Policy and this GDPR page.

Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond to valid requests within one month.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. We will update your records within one month of receiving your request.

Right to Erasure

Also known as the "right to be forgotten", you can request deletion of your personal data when:

• The data is no longer necessary for its original purpose
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Right to Restrict Processing

You can request that we limit how we use your personal data. This right applies when:

• You contest the accuracy of the data
• The processing is unlawful but you oppose erasure
• We no longer need the data but you require it for legal claims
• You have objected to processing pending verification

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you can request to receive your personal data in a structured, commonly used and machine-readable format.

Right to Object

You have the right to object to processing of your personal data in certain circumstances, including for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that produce legal effects concerning you. We do not use automated decision-making processes.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond to all legitimate requests within one month. If your request is complex, we may extend this by a further two months, in which case we will inform you within the first month.

Lawful Basis for Processing

We only process your personal data when we have a lawful basis to do so. The lawful bases we rely on include:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
• Legal obligation: Where processing is necessary to comply with a legal obligation
• Legitimate interests: Where processing is necessary for our legitimate interests and those interests are not overridden by your rights

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Our standard retention periods are:

• Enquiry data: 3 years from last contact
• Customer records: 7 years after the end of the business relationship (for tax purposes)
• Website analytics: 26 months

International Transfers

We do not routinely transfer personal data outside the United Kingdom. If such transfers become necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

Data Breaches

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. If the breach is likely to result in a high risk to you, we will also notify you directly.

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk

Updates to This Information

We may update this page periodically. The date at the top indicates when this page was last revised.