Privacy Policy

Last updated: January 2024

Calm Migration ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website calm-migration.com or use our garden care services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request quotes for our services
• Subscribe to our newsletter
• Communicate with us via email

This information may include:

• Name
• Email address
• Property address
• Details about your garden and service requirements

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotes
• To deliver the garden care services you have requested
• To send you service reminders and updates
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:

• Consent: When you submit a form or contact us
• Contract: When processing is necessary to fulfil our service agreement with you
• Legitimate interests: To improve our services and communicate with you about relevant offerings

Data Sharing

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our website and business
• When required by law or to protect our legal rights
• With your explicit consent

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. For service enquiries, we typically retain data for up to three years after your last interaction with us.

Your Rights

Under the UK GDPR, you have the following rights:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data
• Right to object: Object to our processing of your data

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Calm Migration
14 Parkside Gardens
Wimbledon, London SW19 5ES
Email: [email protected]